Thank you for shopping with Cleytro. We stand behind the quality of our electric vehicles and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your item. To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In its original packaging
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Accompanied by proof of purchase (e.g., order confirmation or receipt)
Please note: Returns that do not meet these conditions may be refused or subject to a restocking fee.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Shipping costs are non-refundable. If you receive a refund, the original shipping fee (if applicable) will be deducted from your total.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your product for the same item, please contact us at [email protected] within 7 days of receiving your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please email us at [email protected] with your order number and clear photos of the issue. We’ll work quickly to resolve the problem.
Return Shipping
To return your product, please contact us first at [email protected] for return instructions and the appropriate return address.
Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).