Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most customers receive their orders within 5–10 business days. You will receive a tracking number once your order ships.
Click on the “Sign Up” or “My Account” button at the top of our website. Fill in your email, choose a password, and follow the prompts to set up your account.
To change your shipping address, log in to your account and update your address details under the “Addresses” section. If your order has already been placed, please email us immediately at [email protected].
Once your order has shipped, you’ll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and visiting the “Order History” section.
No. For your security, Cleytro does not store any credit card information. All transactions are securely processed by our third-party payment providers.
Sales tax is applied based on your shipping address and local tax laws. The total tax amount will be calculated at checkout.
We currently ship to a growing list of countries. Please check our Shipping Policy or contact us at [email protected] to confirm if we deliver to your location.
We strive to ship your entire order in one package whenever possible. However, depending on product availability or warehouse location, items may be shipped separately.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Returns Policy page for full details or contact us at [email protected] to start a return.
We’re sorry for the inconvenience! Please email us at [email protected] with your order number and a photo of the incorrect item. We’ll resolve the issue promptly.
If your item was damaged during transit, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll send a replacement or offer a solution as quickly as possible.
Please contact us at [email protected] before sending any return. We’ll provide you with the correct return address and instructions for your specific order.
You can reach our support team by emailing [email protected]. We aim to respond to all inquiries within 24 hours on business days.
If your order hasn’t shipped yet, contact us immediately at [email protected] with the correct address. Once shipped, we’re unable to change the address, and you may need to contact the carrier for redirection options.
Orders can only be changed or canceled before they are shipped. Please email [email protected] as soon as possible. Once the order is processed, we’re unable to make changes.
In some cases, yes! If an item is available for pre-order, it will be clearly marked on the product page. For additional availability questions, contact us at [email protected].